Taxi Dispatch Apps: 5 Tips To Improve Your Taxi Business

With the prebooking feature of the taxi dispatch app, passengers can book their ride from a couple of hours to a couple of days in advance. The admin can plan the ride distribution amongst your drivers so that everyone gets an equal share of rides and no one has to sit ideal.

As an admin, you will have a full view and access to all the taxi bookings whether they’d be spontaneous or advance booking. So you will know the total number of advance bookings and manage your taxi cabs accordingly.

App-based taxi service startups are conflicted about adding this feature to their mobile dispatcher app. I believe that adding the chat option between the customer and the driver could be a handy feature that can improve the entire experience and working of taxi dispatch service.

If the customer is stuck in a meeting, classroom or some other place where phone calls are prohibited, they can send a text to the driver to wait, postpone, or cancel the ride. This will save a lot of driver’s time. The admin can overview the chats happening between customers and drivers to ensure the safety of customers as well as drivers.

People nowadays don’t carry a lot of money in hand; they prefer online payment. So it would be a great advantage if your taxi dispatch app has integrated various payment gateways. With this feature, the passenger can pay the driver online via different methods like credit/debit card, net banking, third-party payment gateway apps or even an in-app e-wallet.

The multi-payment feature saves a lot of time and makes payment procedures more hassle-free for the driver and the customer. Also, the admin has more control in deciding the commission rates on each ride when the payment is made online.

In every city where there exists a taxi dispatch app, people generally bifurcate the rides into 2 parts; inside city ride and airport ride. This is because the airport rides can sometimes be a very time-consuming affair and the driver would only finish one airport ride in the time that he could have finished 4-5 normal rides.

Charging the passenger the same for airport ride as the regular rides would run your business into a loss. You need to set different fare for both rides. So the taxi dispatch app would need different billing strategy for regular rides and airport rides.

Many times the drivers are not free enough to operate the taxi dispatcher app while driving the car. Giving dispatch commands to the driver using Alerts and audio notifications would be very user-friendly for them.

Also, this same feature can be added to the passenger’s panel of the taxi service app to update them about their booked ride and other promotional offers and discounts.