Taxi dispatch apps are all set to transform the traditional taxi dispatch systems

“Strive for continuous improvement, instead of perfection.” –Kim Collins

You already own a taxi service business but are not satisfied with the returns. The problem could be in how your taxi dispatch system/Software is working. The current taxi dispatch systems in cities are telephonic based. The operator calls the drivers and gives them instructions about the pickup and drop location and any other traffic updates.

This system is hectic as the drivers need to constantly be in contact with the operator and handling large number of drivers is tough for a single operator. The salary of the operator also increases strain on the company’s revenue. All this taxi dispatch software cost you around $25,000 to $30,000 initially in addition to the monthly salary of the operator.

But what if We say that you can own:

A taxi dispatch software

+ A taxi booking app for customers+ Admin Panel and dispatch control system to observe your whole business

+ Online payment gateway for customers

+ Many more additional features

_______________________________________________________________________

= all in $30,000.

You can drop the heavy taxi dispatch system/Software and all the maintenance costs included for a slick and stylish taxi dispatch app solution. You can hire a mobile taxi dispatch app development company to build your own taxi dispatch app for your customers which will also have an inbuilt taxi dispatch system for the drivers.

There are blogs related to the benefits of Build a Taxi Dispatch App in terms of customer benefits. But we will be focusing on the benefits for the drivers and the admin. Clear all your doubts on how to start a taxi cab business with a low budget and how the existing taxi cab companies are building their mobile apps. Let’s get to the additional features that you can add to your online taxi service app to increase its functionality and make the life of your riders and drivers a bit easier.

Features Of Taxi Dispatch App development

Now let’s get into the details of how to develop the best taxi dispatch app and its benefits to the drivers and admin.

Pre-Booking Management

Many clients will use the taxi dispatch app for customers to book their ride from a couple of hours to a couple of days in advance, this will let you as an admin plan the ride distribution amongst your drivers so that everyone gets an equal share of rides and no one has to sit ideal.

As an admin, you will have a full view and access to all the bookings whether they’d be spontaneous or advance booking. So you can know the total number of advance bookings and manage your taxi cabs accordingly.

Enabling Chat Feature

There is also been a conflict among taxi cab startups whether to add this feature to their mobile app or not. We believe that adding the chat option between the customer and the driver could be a very useful feature to add to the taxi dispatch system/taxi dispatch app.

Many times the customer could be stuck in a meeting, classroom or any other place where phone calls are prohibited. In such cases, the customer can send a text to the driver to wait, postpone, or cancel the ride. This would save a lot of driver’s time which would have been wasted if he/she didn’t get an update. The admin can overview the chats happening between customers and drivers to ensure the safety of customers as well as drivers.

Multiple Payment Options

People nowadays don’t carry a lot of money in hand, they prefer online payment. So it would be really appreciated by customers and the drivers if your taxi dispatch app has online payment option.. This additional feature enables the riders to pay online via different methods like credit/debit card, net banking, third-party payment gateway apps or even your own in-app e-wallet.

This Payments feature will save a lot of time and make the payments procedure more hassle free for both; the driver and the customer. Also, the admin gets complete power to decide the commission rates on each ride when the payment is done online.

Airport Pickup/Drop

In every city where there exists taxi dispatch app people generally bifurcate the rides into 2 parts; inside city ride and airport ride. This is because the airport rides can sometimes be a very time-consuming affair and the driver would only finish one airport ride in the time that he could have finished 4-5 normal rides.

So charging the passenger the same for airport ride as the normal rides would run your business into loss. You need to set different fare for both rides. So the taxi dispatch app would need different billing strategy for normal rides and airport rides.

Alerts and Notifications

Many times the drivers are not free enough to operate the taxi dispatch app while driving the car. Giving dispatch commands to the driver using Alerts and audio notifications would be very user-friendly for them.

Also this same feature can be added to the rider’s panel of the taxi service app to update them about their booked ride and other promotional offers and discounts.

Conclusion

Choosing to go with a taxi dispatch app development rather than the older taxi dispatch software has a direct advantage of saving a lot of money but besides that, there are many features that make your customers’ and your drivers’ life a bit easier. This taxi dispatch system would be just the 1/3^rd part of the whole taxi cab service app which will have 3 separate panels for the riders, drivers and the admin.

To know more about the working and how much it would cost to build such a taxi dispatch app/, talk to our experts.