Cloud Based Dispatch Software for Trucking

How Technology Can Save My Trucking Business?

Progress is impossible without change, and those who cannot change their minds cannot change anything. –George Bernard Shaw

Change is the only constant in the world. So, if you are not changing your ways of doing business with time, your business will go obsolete. The trucking industry is a very tough and competitive industry. With your competitors pouring money into advertising and other business expanding ideas how can you get an edge over them?

Enter dispatch software for trucking Industry. This revolutionary transportation dispatching software has changed the face of the trucking industry for good. Gone are the days when dispatchers had to shout into their phone receivers to convey details to the truck drivers.

Why Cloud based dispatch software is the trend of this hour?

A confused dispatcher, a bundle of log sheets and continuous calls if this is the scenario of your trucking business office then you are in solid need of process upgrade. Many trucking businesses are still working this way which costs them a lot of money, time and other resources. On top of it, this method increases the chances of human error.

With truck dispatching software you won’t need human assistance for each dispatch order. The dispatch software for trucking companies will do all the work on its own. If you wish to access your dispatch system remotely using your PC/Laptop/Smartphone then web-based dispatching software is the right call for you.

There are some existing dispatch systems but the problem with them is complicated software installation (in some cases buying additional hardware to access the system) and still, you can only access the system using a single browser which again restricts your freedom. Your work won’t be restricted to your office. The best transportation dispatch software would work even when your office is closed. You can handle the truck dispatching software from the comfort of your home or from your vacation resort; all you need is an internet enabled device.

Some trucking companies think increasing customer support will solve their problems. But in contrast this further increase the problems as the company has to dedicate more time to first train the employees and then manage a whole team of dispatchers. The only feasible and most profitable of this problem cloud-based dispatch software.

There are some very huge benefits of using dispatch software which we would later discuss in detail but before that let’s find out how does this dispatch software for trucking Industry actually work.

How Does Cloud based dispatch software Work?

Before learning about the Dispatch system, first, we should know how the cloud works? Let’s begin with a quick introduction:

What is cloud computing?

Cloud computing is a network of shared computers. Storing your computer data on to a cloud means uploading that data to a remote server. Now, these servers can be set up by you as a trucking company, but if you are not a big enterprise then you can rent 3rd party servers like Amazon Lambda servers.

All your dispatch data and more can be stored on such servers so that you can access your data from any corner of the world. So using cloud based dispatch software will let you control your supply chain management even when you are traveling or resting.

What is automated dispatching system?

In layman’s term, this solution combines mobile devices in the trucks with the dispatch system in your base office. The fleet management or logistics management software tracks continuously all the trucks that are en route using the devices set up in the trucks.

You receive real-time location and give in-vehicle navigation to the drivers so that they don’t get lost. The dispatch software for transportation aims to give a flawless application in communication, reporting accuracy, facilitating quick financial transactions, and much more.

What is automated dispatching system?

Unlike old dispatching systems where first a sheet is created manually for every truck and its contents for a particular trip. You need to just upload the inventory list and details and the system will bifurcate the inventory according to pre-decided routes of each truck. Further, the loading team receives the revised inventory list for each truck and they load the trucks accordingly. This drastically reduces the chances of any error in loading.

Next step is transportation. In old days the dispatchers would sit by the phones to guide truckers if any problem occurs in transportation. But, new systems have adopted IoT technologies so that the drivers are in continuous contact with the base office. They are being given instructions about weather and possible traffic on their route. This saves a lot of time and money for the business.

Myths to be broken

Myths are barriers to any advancement and there are a few prevailing about dispatch software too. It’s important to clear these myths to build a clear runway for this technology.

This system is for big companies

If you think small, you’ll stay small. You may own just one truck but if with that one truck you give the best service to your customers, you’ll multiply more than rabbits. So, installing dispatch software for small trucking companies is advisable, maybe this will become the one factor that your company needs to grow big.

My customers will not like the app

On the contrary, they would love this dispatch system app. You can give a feature using which they can live-track their package. If your business is in movers and packers then your customers will love this feature as they can track their cargo in real-time and estimate its arrival and make arrangements accordingly.

My drivers won’t like it

There may be some drivers who won’t be happy changing their ways but most of them would love this as they can get heads-up for any condition en route. This could not only be profitable but in some cases save lives if your drivers have to travel through rough and dangerous roads. Some may argue that they prefer to talk to a real person for information. You can provide this feature in your Dispatch system app; they can talk to a real dispatcher if they wish to by giving a certain command to the app.

I’ll need to buy new hardware

You don’t need to buy any new hardware. All you will need is normal internet enabled mobiles and/or PCs. Most of the new phones and computers available in the market are more than capable to run the cloud based dispatch software without any problem. If you think that servers may cost you a lot, then you can go for rental servers.

Benefits Of Cloud based dispatch software

There are many benefits we have talked about in this blog but now it’s time to take a peek what the best trucking dispatch software is packing under the hood.
  • Full Access Using Any Web-Enabled Device

    The dispatcher or admin can access the truck dispatching software from anywhere at any time. This is the single most important feature that the dispatching software offers to its users. on-demand dispatch software allows the user to quickly update schedules for all the drivers from any web-enabled device. This makes the whole process very portable and light-weight as you can carry your whole dispatch system in your pocket.

  • No Add-ons or Updates Required

    The whole dispatch software is a standalone system that doesn’t need any add-on software to run and can work perfectly without any need of updates unless required by you. You also don’t need to have any extra hardware besides the devices that you already own.

  • All the Data Is Backed Up and Secure

    All the dispatch data that you save on the cloud, not only current but past information are saved on the servers to view and edit at any given time. Many companies have lost a fortune just because their computers holding dispatch data crashed and they didn’t have a backup of the lost data. With cloud storage, your data is always backed up and secure.

  • Ease of Data Analysis and Sharing

    Since the data is kept in the cloud, it’s easy to access and analyze. You can also build your web-based dispatch system to run reports and analyze business operations. Sharing of data is also very easy as you can upload and download all the data in Excel sheets.

Still not impressed? Here are some more features that may change your mind:

  • Your online bookings will be amplified by using a cloud service. Increasing your company’s
  • This type of flexible, dynamic scheduling can reduce your operating costs.
  • Cloud improves the resource allocation for truck dispatching.
  • Better routing can reduce the amount of drive time between jobs.
  • The cloud dispatch has reduces the response time by approximately 95%.

Why the trucking businesses prefer to build their own dispatch system?

Market is overflowing with Cloud based dispatch software Saas solutions. But trucking businesses are looking for a reliable app development company to build their own solution and the following are the reasons behind this:

One time investment: No need to pay monthly or yearly fees.

Data Security: The data of the company will remain on its own servers

Independency: For any changes or upgrade the company doesn’t have to ask for support or permissions.

Brand identity: Companies are now launching an app with real-time updates for their customers.

What EWW Offers With Cloud based dispatch software

Excellent Webworld has a good history developing enterprise solutions like cloud-enabled dispatch software. We have excelled at all the enterprise projects we’ve done with 100% satisfaction ratio from our clients. We offer a full cycle software development solution and also customized solutions according to your requirements. Some of the features that we offer for dispatch software development are:

For Logistics

  • Fleet management
  • Inventory tracking
  • Mobile POS
  • Mobile wallet

For Communication And Utilities

  • Resource monitor
  • Smart meter
  • Field sales assist
  • Incident management

Advanced Internet of Things & Connected Solutions

  • Smarter Fleet Management with IoT integration
  • Smart Asset Monitoring
  • AWS IoT

Cloud Integration Services

  • Third Party Cloud Integration
  • Cloud API Integration
  • AWS IoT Cloud Consulting & Solutions

If you are more interested in what we will be offering as a Mobile App solution for cloud based dispatch software, then here are the features of the app:

There will be 3 unique panels in the app for Admin (Dispatcher), Driver and Customer:

Admin features:

  • Full access of the app to Admin.
  • Assigning trucks, daily schedules and choosing routes easily.
  • Accounting software integration that can run reports and analysis, generation of invoice and tax records.

Customer features:

  • Instant Scheduling, recurring and canceling for customers.
  • Live-tracking of the shipment.
  • Getting cost estimation in advance.
  • Notification and update facility.

Driver features:

  • Receiving complete information for each trip in detail.
  • Getting continuous assistance all through the trip.
  • Live-tracking enables GPS navigation.
  • Keeping track of vehicle and driver performance.


If you are interested and wish to catch up with your competitors then you must not just think but act upon this thought. Get your own owner operator dispatch software to receive what technology has to offer for your trucking business. In this digital age, if your business is not using the internet, no one will use your business. Contact Us to know more about how to build your own Pro dispatching software for Transportation.