Case Study

Urban Transport Management System & Booking Platform

Excellent Webworld developed BeS@fe, an urban transport management platform featuring a comprehensive dual-role mobile app and website for a Cameroon-based startup. This logistics software serves both passengers and transporters with real-time criticality monitoring, seat booking management, and safety reporting features. The platform integrates digital payments, vehicle tracking, and violation detection systems. Passengers enjoy seamless booking experiences with digital ticketing, while transporters access detailed analytics and fleet management tools for enhanced operational efficiency and compliance with safety standards.

WEB
Besafe case study
Industry
Industry

Transportation & Mobility

Development Time
Development Time

14-16 Weeks

Client Location
Client Location

Cameroon

Team
Team

5 Members

Services
Service

Mobile App Development, API Development, UI/UX Integration, QA Testing, Deployment Support

Target User
Target Users

Passengers, Transport Operators & Fleet Managers

Besafe business goals
Business Goals

Urban Transport Management System Business Objectives

A comprehensive digital ecosystem transforming urban passenger transport by integrating real-time booking, safety monitoring, route optimization, and payment processing into unified mobile applications for enhanced transportation management.

01

Digitize passenger booking processes with seamless mobile payment integration.

02

Enable real-time vehicle tracking and safety monitoring capabilities.

03

Streamline transporter-passenger communication through centralized notification systems.

04

Enhance transport safety with comprehensive criticality reporting mechanisms.

Business Challenges

Smart Urban Transportation Booking Platform Challenges

Traditional passenger transportation systems lacked comprehensive transparency, real-time safety monitoring, and efficient digital booking mechanisms, creating significant operational inefficiencies and persistent passenger safety concerns across urban transit networks in developing regions.

Besafe business challenges

Fragmented Transportation Information

Passengers were unable to access centralized vehicle and transporter safety data in real-time.

Limited Safety Monitoring

No systematic approach existed for tracking driver behaviour and vehicle criticality levels.

Manual Booking Processes

Traditional ticket booking relied on offline methods, resulting in delays and limited visibility into availability.

Poor Route Visibility

Passengers had no clear view of available routes, schedules, and real-time capacity.

Inadequate Issue Reporting

There is no formal system in place for passengers to report safety concerns or trip-related issues.

Disconnected Transporter Management

Vehicle operators lacked centralized tools for fleet monitoring and oversight of booking capabilities.

Payment Processing Inefficiencies

Cash-based transactions created security risks and limited payment method options for passengers.

Absence of Emergency Support

No integrated SOS functionality existed for passenger safety during emergency transit situations.

Besafe business challenges
Our Solution

Comprehensive Digital Transportation Driver and Passenger Safety Management Solution

Excellent Webworld developed a mobility as a service (MaaS) platform for passengers and transporters with integrated safety monitoring, real-time booking capabilities, and emergency support systems. The solution unified transportation management through criticality tracking, secure payment processing, and comprehensive fleet management software, transforming Cameroon’s urban transportation landscape with enhanced efficiency.

besafe our solution

Centralized Safety Dashboard

Real-time criticality monitoring displays color-coded vehicle and transporter safety data across routes.

Systematic Violation Tracking

Comprehensive monitoring system tracks driver fatigue, overspeeding, distractions, and safety compliance levels.

Digital Booking Platform

Mobile reservation system enables route searches, seat selection, and instant ticket confirmation capabilities.

Route Information Hub

Complete visibility of available routes, schedules, capacity, and real-time seat availability information.

Structured Issue Reporting

Categorized complaint system for driver-related, payment, seating, and trip-specific passenger concerns.

Fleet Management Interface

Centralized transporter dashboard provides vehicle monitoring, booking oversight, and schedule management tools.

Secure Payment Integration

F.CFA payment processing through MTN MoMo API, supporting multiple regional payment methods securely.

Emergency SOS System

One-tap emergency functionality connects passengers directly to local authorities during critical situations.

besafe our solution
Key Features

Advanced Transportation Safety Features for Passenger Security

  • Real-time criticality monitoring with color-coded safety indicators for vehicles
  • Multi-role access for passengers and transporters on a unified platform
  • Live vehicle tracking with floating map visualization capabilities for monitoring
  • Comprehensive booking management with flexible rescheduling options for passengers
  • Emergency SOS integration with local authority direct calling functionality available
  • Digital payment processing with secure F.CFA currency support through MTN
  • In-app reporting system for trip and driver issues with categories
besafe key feature
Our Approach

Our Strategic Transportation Booking and Safety App Development Approach

We delivered a comprehensive, dual-role logistics and transport software that prioritises passenger safety and transporter efficiency through a systematic method. Here’s how we executed it:

besafe our approach
01

Requirements Gathering & Analysis

Analyzed passenger booking needs, transporter fleet management requirements, and safety criticality reporting systems integration.

02

System Architecture Planning

Designed a scalable Flutter-based dual-app architecture supporting role-based authentication and real-time transportation data processing.

03

UI/UX Design

Created intuitive passenger booking interfaces and comprehensive transporter dashboards following confirmed Adobe XD design specifications.

04

Payment Integration Development:

Implemented MTN MoMo API integration supporting F.CFA currency with secure transaction processing capabilities.

05

Safety Features Implementation

Built criticality reporting systems, SOS emergency calling, and real-time vehicle tracking with violation monitoring.

06

Testing & QA

Conducted comprehensive testing across Android/iOS platforms, ensuring seamless booking flows, efficient payment processing, and effective notification systems.

07

Deployment & Support

Launched smart transportation platform in Cameroon with two months of complimentary technical support and bug-fixing services.

besafe our approach
Tech Stack

Cross-Platform Transportation App Development Technology Stack

Flutter
Flutter
Dart
Dart
Provider State Management
Provider State Management
Android
Android 10.0-14.0
iOS
iOS 13.0-17.0
laravel svgrepo
Laravel
Symfony
Symfony
codeigniter
CodeIgniter
RESTful API with JSON
RESTful API with JSON
GraphQL
GraphQL
Websocket
WebSocket API
MTN.JO 1
MTN Mobile Money API
Stripe
Stripe
PayPal
PayPal
Twilio
Twilio API (OTP Verification & Authentication)
Firebase
Firebase Authentication
AWS SNS
AWS SNS
mysql svg
MySQL
PostgreSQL
PostgreSQL
Redis
Redis
mongodb
MongoDB
Websocket
WebSocket Integration for Live Tracking
Socket
Socket.io
Microsoft Azure
Server-Sent Events (SSE)
Firebase
Firebase Cloud Messaging (FCM)
OneSignal
OneSignal
AWS SNS
AWS SNS
besafe business impact
Business Impact

Transforming Transportation Booking and Safety Monitoring in Cameroon

BeS@fe transformed urban transportation in Cameroon by creating an online transportation booking solution that enhanced safety monitoring, streamlined booking operations, and improved service transparency through real-time criticality tracking and automated payment systems.

Safety Enhancement

Real-time criticality monitoring with colour-coded alerts resulted in a 60% reduction in transportation incidents across all routes.

Booking Efficiency

An automated seat reservation system with digital confirmation reduced manual booking errors by 80% per month.

Payment Processing

MTN MoMo integration with F.CFA currency support reduced transaction processing time by 70% per booking.

Route Optimization

Route-wise filtering with search functionality helped passengers find suitable transport options 50% faster daily.

Service Transparency

A digital rating system with review management improved overall transporter service quality ratings by 40%.

Operational Streamlining

A unified passenger-transporter platform with role-based access reduced administrative overhead by 60% weekly operations.

Summary

Integrated Transportation Booking and Safety Management

We created BeS@fe, a dual-role mobile platform connecting passengers with transporters across Cameroon’s three major towns. The Flutter-based application incorporates criticality assessment algorithms, seamless F.CFA payment integration, digital ticketing with unique PNR generation, comprehensive booking workflows, and real-time safety monitoring capabilities while supporting both guest and authenticated user experiences.

summary besafe
Need A Comprehensive Transportation Safety Platform?

Transportation companies require integrated digital solutions to enhance passenger safety and streamline operations. A unified platform connecting passengers with transporters through real-time monitoring and automated booking systems can transform urban mobility. From criticality tracking to emergency response features, our logistics software development company helps transportation businesses create secure and efficient environments for improved passenger experiences.

A copy